Returns & Refunds Policy

At AerosolsRus, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how we deal with returns, cancellations, refunds and product issues.

AerosolsRus is the trading style of Tameside Paints & Supplies Ltd.

1. Standard Stock Products

For standard, non-custom products purchased from our website, we offer a 30-day returns period.

If you change your mind about a standard stock product, you must contact us within 30 days of receiving your order to request a return.

To be eligible for a change-of-mind return, the product must be:

• unused and in its original condition;
• returned in its original packaging where applicable; and
• accompanied by your order number, receipt or other proof of purchase.

Please contact us before returning any item. Products returned without prior agreement may not be accepted.

Unless the product is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning a change-of-mind return.

2. Custom-Filled, Custom-Mixed & Made-to-Order Products

AerosolsRus specialises in products that are custom-filled, mixed or prepared specifically to a customer's requirements.

These include, but are not limited to:

• Custom-filled aerosol spray paints
• Aerosols made to a customer's chosen colour
• Aerosols made to a customer's chosen finish
• Paint mixed to a customer's specified colour
• Bespoke colour-matched products
• Other products specifically manufactured or prepared to a customer's specification

Because these products are made specifically for the individual customer, they are not eligible for cancellation or return due to a change of mind once production has commenced.

Where production has not yet commenced, we will make reasonable efforts to accommodate a cancellation request. However, cancellation cannot be guaranteed.

Once production has commenced, we are unable to cancel the order simply because the customer no longer requires the product or has changed their mind.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied, misdescribed or otherwise do not conform to the contract.

3. Colour & Colour-Matching Orders

Where a product has been made to a colour selected, supplied or specified by the customer, it is treated as a custom-made product.

Please carefully check your selected:

Colour · Colour Reference · Finish · Product Type

before placing your order.

Colour appearance can vary depending on lighting, viewing conditions, substrate, gloss level, screen settings and other factors.

If you believe that we have supplied the wrong colour or specification, please contact us as soon as possible. We will investigate the order and compare the product supplied against the information provided when the order was placed.

4. Faulty, Damaged or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• your order arrives damaged;
• you have received the wrong product;
• a product is defective or faulty; or
• the product does not match what you ordered.

Please provide your order number and, where appropriate, photographs or other information that will help us investigate the issue.

Where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet your statutory rights, we will assess the matter and provide the appropriate remedy.

5. Delivery Damage

If your parcel arrives visibly damaged, please photograph the packaging and products before disposing of any packaging materials.

Please contact us as soon as possible so that we can investigate with the carrier and arrange the appropriate solution.

6. Hazardous, Flammable & Pressurised Products

Some products sold by AerosolsRus contain flammable materials or are pressurised.

Please do not return an aerosol, flammable liquid or other hazardous product without contacting us first.

We will provide appropriate instructions for the safe return of any product where a return is required.

The hazardous nature of a product does not remove or limit your statutory rights where the product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

7. Sale & Clearance Products

Sale and clearance products are subject to the same statutory rights as other products.

A reduced price does not remove your legal rights where a product is faulty, misdescribed or otherwise does not conform to the contract.

8. Exchanges

We do not normally offer direct exchanges for custom-filled, custom-mixed or made-to-order products.

For standard stock products, please contact us before returning the item and we will advise you of the available options.

9. Refunds

Once an authorised return has been received and inspected, we will confirm whether the refund has been approved.

Where a refund is due, it will normally be issued to the original payment method.

Refund processing times can vary depending on your card provider, bank or payment service.

10. Cancellation Requests

For standard stock products, please contact us as soon as possible if you wish to cancel an order.

For custom-filled, custom-mixed or made-to-order products, cancellation may only be possible before production has commenced.

Once production has commenced, the order cannot normally be cancelled because the product has been manufactured or prepared specifically for the customer.

11. Statutory Rights

Nothing in this policy is intended to exclude, restrict or limit any statutory rights you may have under UK consumer law.

Where goods are faulty, not as described, not fit for purpose or otherwise fail to meet the standards required by law, we will provide the appropriate remedy in accordance with your statutory rights.

12. Contact Us

For all returns, cancellations, refunds and product issues, please contact:

Tameside Paints & Supplies Ltd
Trading as AerosolsRus

Email: hello@aerosolsrus.co.uk
Telephone: 0161 399 1656

Please include your order number whenever contacting us about a return or refund.