Refund policy
Returns & Refunds Policy
Last updated: 9 October 2026
At AerosolsRus, we want you to be happy with your purchase. This policy explains how we deal with returns, refunds, cancellations and products that are faulty, damaged or incorrectly supplied.
AerosolsRus is the trading style of Tameside Paints & Supplies Ltd.
Important — Custom-Filled Aerosols
Custom-filled aerosols are made specifically to your selected requirements and are not refundable for change of mind once production has commenced.
This includes aerosols where you select or specify:
Colour • Colour Reference • Finish • Product Type
If we supply the wrong colour or specification, we will investigate the order and put the problem right. Depending on the circumstances, this may include a replacement or refund.
Please check your colour, finish and product selection carefully before placing your order.
1. Standard Stock Products
For standard, non-custom products purchased from our website, we offer a 30-day returns period.
If you change your mind about a standard stock product, please contact us within 30 days of receiving your order to request a return.
For a change-of-mind return, the product must be:
- unused and in its original condition;
- returned in its original packaging where applicable; and
- accompanied by your order number, receipt or other proof of purchase.
Please contact us before returning any item. Products returned without prior agreement may not be accepted.
Unless the product is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of a change-of-mind return.
2. Custom-Filled Aerosols & Made-to-Order Products
AerosolsRus specialises in products that are custom-filled, mixed or prepared specifically to a customer's requirements.
These include, but are not limited to:
- Custom-filled aerosol spray paints
- Aerosols made to a customer's chosen colour
- Aerosols made to a customer's chosen finish
- Paint mixed to a customer's specified colour
- Bespoke colour-matched products
- Other products specifically manufactured or prepared to a customer's specification
Because these products are made specifically for the individual customer, they are not eligible for cancellation or return due to a change of mind once production has commenced.
Once production has commenced, we are unable to cancel the order simply because the customer no longer requires the product or has changed their mind.
This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied, misdescribed or otherwise do not conform to the contract.
3. Colour & Colour-Matching Orders
Where a product has been made to a colour selected, supplied or specified by the customer, it is treated as a custom-made product.
Please carefully check your selected:
Colour • Colour Reference • Finish • Product Type
Colour appearance can vary depending on lighting, viewing conditions, substrate, gloss level, screen settings and other factors.
Where you provide a known colour reference, we will manufacture the product according to the information supplied.
4. What Happens If We Supply the Wrong Colour?
If you believe that we have supplied the incorrect colour, please contact us as soon as possible.
We will check the order against the colour information submitted when the order was placed.
Where the error is ours and we have supplied a colour that does not correspond with the colour selected or specified on the order, we will arrange an appropriate remedy, which may include a replacement or refund.
Where the aerosol has been correctly made to the colour and specification selected by the customer, but the customer subsequently decides that they wanted a different colour, this is treated as a change-of-mind/custom-order issue and is not refundable.
5. Faulty, Damaged or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
- your order arrives damaged;
- you receive the wrong product;
- you receive the wrong colour or specification;
- a product is defective or faulty; or
- the product does not match what you ordered.
Please provide your order number and, where appropriate, photographs or other information that will help us investigate.
Where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, we will assess the matter and provide the appropriate remedy.
6. Delivery Damage
If your parcel arrives visibly damaged, please photograph the packaging and products before disposing of any packaging materials.
Please contact us as soon as possible so that we can investigate with the carrier and arrange the appropriate solution.
7. Hazardous, Flammable & Pressurised Products
Some products sold by AerosolsRus contain flammable materials or are pressurised.
Do not return an aerosol, flammable liquid or other hazardous product without contacting us first.
We will provide appropriate instructions for the safe return of any product where a return is required.
The hazardous nature of a product does not remove or limit your statutory rights where the product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.
8. Sale & Clearance Products
Sale and clearance products are subject to the same statutory rights as other products.
A reduced price does not remove your legal rights where a product is faulty, misdescribed or otherwise does not conform to the contract.
9. Exchanges
We do not normally offer direct exchanges for custom-filled, custom-mixed or made-to-order products.
For standard stock products, please contact us before returning the item and we will advise you of the available options.
10. Refunds
Where an authorised return or refund has been approved, the refund will normally be issued to the original payment method.
Refund processing times can vary depending on your card provider, bank or payment service.
Custom-filled aerosols are not refundable for change of mind where they have been correctly manufactured to the customer's selected colour, finish and product specification.
Where we have supplied the wrong colour, wrong product or incorrect specification, we will investigate and provide the appropriate remedy, which may include a replacement or refund.
11. Cancellation Requests
For standard stock products, please contact us as soon as possible if you wish to cancel an order.
For custom-filled, custom-mixed or made-to-order products, cancellation may only be possible before production has commenced.
Once production has commenced, the order cannot normally be cancelled because the product has been manufactured or prepared specifically for the customer.
12. Statutory Rights
Nothing in this policy is intended to exclude, restrict or limit any statutory rights you may have under UK consumer law.
Where goods are faulty, not as described, not fit for purpose or otherwise fail to meet the standards required by law, we will provide the appropriate remedy in accordance with your statutory rights.
13. Contact Us
For all returns, cancellations, refunds and product issues, please contact:
Tameside Paints & Supplies Ltd
Trading as AerosolsRus
Email: hello@aerosolsrus.co.uk
Telephone: 0161 399 1656
Please include your order number whenever contacting us about a return or refund.